AI operations infrastructure for healthcare practices
Bayan Health builds practice-specific automation for phone intake, eligibility verification, scheduling, and operational reporting — connected to the EHR, scheduling, and eligibility systems your practice already runs.
What we build
Each one runs in production and stands on its own — together they reduce front-desk load, eligibility surprises, scheduling friction, and missing audit trails.
A live voice agent that answers inbound calls — office info, identity capture, appointment lookup and booking, refill requests, callbacks, and front-desk transfers. Built to fail open into deterministic phone behavior, so a call is never left stuck mid-conversation.
A staff copilot for running insurance checks — single lookup, insurance-card scan, or batch upload. Resolves the payer against your accepted-plan catalog and returns normalized coverage details with full job history.
The clearinghouse-grade engine behind it all — payer search, real-time X12 270/271 checks, response normalization, evidence capture, idempotency, and retry retention. A service-to-service API your own systems can call directly.
A private dashboard for appointment-booking metrics and CSV exports, with a strict PHI guardrail that rejects patient-identifying fields at the door — so operational reporting stays clean, low-cardinality, and compliant.
Fits your stack
Bayan plugs into your existing practice systems rather than replacing them — your chart and workflows stay home, and we automate the work around them.
We read and write practice workflows over your EHR's supported surfaces, so your chart and staff never leave the system they already live in. Live today in an eClinicalWorks environment.
Appointment requests captured on a call turn into real bookings on your calendar — no double entry, no manual follow-up. Live today with Healow scheduling workflows.
Clearinghouse-grade X12 270/271 checks with payer resolution and captured evidence, normalized into coverage details your staff can act on immediately.
How we work
We start from how your front desk actually operates — call patterns, accepted plans, scheduling rules — and design automation around it.
Each system ships with deterministic fallbacks, audit trails, and role-gated admin, so going live reduces risk instead of adding it.
Private dashboards and metrics show what's working, so we tune coverage, scripts, and workflows against real operational data.
Built for healthcare
Healthcare automation only earns its place if it's safe. Bayan is built around audit, least-privilege access, and graceful failure from the start.
Reporting surfaces actively reject patient-identifying fields, and PHI handling is scoped to the systems that genuinely need it.
Call events, eligibility jobs, and admin actions are logged with evidence capture, so every automated decision is traceable after the fact.
When the AI is unsure, the phone runtime fails open into predictable, scripted behavior — the call keeps moving instead of breaking.
Service-to-service auth and role-gated, private admin surfaces keep each system scoped to exactly what it needs — and nothing more.
Eligibility checks carry idempotency keys and retry retention, so reruns and transient failures don't create duplicate or lost work.
Health checks and metrics endpoints feed real monitoring, so the systems running your front office are watched, not assumed.
Flagship client
Advocate Primary Care runs Bayan across all four systems — phone intake, eligibility verification, scheduling workflows, and operational reporting — connected to their practice stack with real-time eligibility.
Let's talk
Tell us where your front desk loses the most time — phones, eligibility, scheduling, or reporting — and we'll show you what automating it safely looks like for your practice.
